Terms of Purchase of Rothns

Welcome to Rothns, your destination for comfortable, washable, stylish, and sustainable shoes and bags (including flats, sneakers, Mary Janes, clogs, totes, handbags, and more). These Terms of Purchase govern your purchase of products from our website. By placing an order with Rothns, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on our website, you are making an offer to purchase the selected products at the listed price (in USD, as the 统一货币 for all transactions). All product prices displayed on the website include applicable taxes (where required by law) but exclude shipping fees—though Rothns offers global free shipping on all orders, as detailed in Section 3.

1.2 Order Confirmation

After submitting your order, you will receive an automated email (sent to the email address you provided during checkout) acknowledging receipt of your order. This email is not an acceptance of your order, but merely confirmation that we have received your request. Rothns reserves the right to accept or reject your order in whole or in part (e.g., if a product is out of stock, if there is a pricing error, or if we suspect fraudulent activity). We will send a separate “Order Confirmation Email” once your order has been processed and accepted, which will include your order number, product details, shipping information, and estimated delivery timeline. At this point, a binding contract between you and Rothns is formed.

1.3 Order Modifications or Cancellations

If you need to modify or cancel your order, please contact us immediately at [email protected]. We can only accommodate modifications or cancellations if your order has not yet been processed for shipping (i.e., before it enters the 1-3 day 发货 period). Once your order has been shipped, we cannot modify or cancel it, and you will need to follow our return process (outlined in Section 4) if you wish to return the products.

2. Payment Terms

2.1 Currency and Payment Methods

All transactions on Rothns are conducted in USD (United States Dollars). We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and other secure payment methods as displayed at checkout. These payment methods are processed by our trusted third-party payment providers, who adhere to industry-standard security protocols to protect your payment information (consistent with the privacy protections outlined in our Privacy Policy).

2.2 Payment Authorization

When you place an order, your payment method will be authorized for the full order amount to ensure sufficient funds are available. This authorization is not a charge—your payment method will be charged only when your order is processed and shipped (within the 1-3 day 发货 window). If payment authorization fails, your order will not be processed, and we will notify you via email to resolve the issue.

2.3 Pricing Errors

We strive to ensure all product prices on our website are accurate, but occasional errors may occur (e.g., typographical mistakes, incorrect pricing due to system issues). If we discover a pricing error after you have placed an order but before it is shipped, we will notify you immediately. You may then choose to either cancel the order or proceed with the correct price. If we cannot contact you, we will cancel the order and issue a full refund (if payment was already processed).

3. Shipping and Delivery

3.1 Shipping Timeline

Rothns processes and ships all orders within 1-3 business days of order acceptance (excluding weekends and public holidays). Once shipped, you will receive a “Shipping Confirmation Email” with a tracking number (where available) to monitor your order’s delivery status.

3.2 Delivery Timeline

After shipping, the estimated delivery time for all orders (regardless of destination) is 6-12 business days. This timeline is an estimate and may be affected by factors beyond our control, such as customs delays (for international shipments), weather conditions, or carrier disruptions. We will not be held liable for delays in delivery caused by these external factors, but we will work with our shipping partners to resolve any issues and keep you informed of updates.

3.3 Global Free Shipping

Rothns offers free shipping on all orders worldwide, with no minimum purchase requirement. There are no additional shipping fees or surcharges for any destination—this benefit is automatically applied to every order at checkout.

4. Returns and Refunds

4.1 Return Eligibility

You may return any unused, unworn, and undamaged products (in their original packaging, with all tags and accessories intact) for a full refund within 60 days of delivery. Custom or personalized products (if offered) are not eligible for return unless they are defective or damaged upon receipt. Products that have been used, washed (beyond initial inspection), or altered will not be accepted for return.

4.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. We will review your request and, if approved, send you a “Return Authorization (RA) Number” and detailed return instructions (including the return address, if applicable).
  3. Package the product(s) securely, include the RA Number inside the package, and ship the return (you are responsible for the cost of return shipping, unless the product is defective or we made an error in your order).
  4. Once we receive and inspect the returned product(s) (to confirm they meet the return eligibility criteria), we will process your refund.

4.3 Refund Timeline and Method

Refunds will be processed within 5-10 business days of our receipt and approval of your returned product(s). Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card). The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (typically 1-5 additional business days).

4.4 Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect (e.g., wrong size, wrong style), please contact us at [email protected] within 7 days of delivery. Include photos of the product and the issue, along with your order number. We will arrange for a free return shipping label (if needed) and either send a replacement product (if available) or process a full refund (including any applicable shipping costs) within the 5-10 day refund timeline.

5. Product Availability

Product availability is displayed on each product page (e.g., “In Stock,” “Out of Stock,” “Pre-Order”). We reserve the right to limit the quantity of products you may purchase (e.g., to prevent fraud or ensure fair access to popular items). If a product becomes out of stock after you have placed an order but before it is shipped, we will notify you via email and offer either a full refund or the option to wait for the product to be restocked (with an estimated restock date, if available).

6. Product Descriptions and Sizing

We strive to provide accurate and detailed product descriptions (including information about comfort, washability, sustainability, and materials) and sizing guides on our website. However, slight variations in color, texture, or fit may occur due to manufacturing processes or differences in device display settings. Sizing guides are provided as a reference—if you are unsure about sizing, please contact us at [email protected] for assistance before placing an order. We will not be held liable for returns due to incorrect sizing if you did not consult the sizing guide or contact us for clarification.

7. Limitation of Liability

Rothns’ liability for any claims arising from your purchase (e.g., defective products, delivery delays, order errors) will be limited to the total amount you paid for the affected product(s). We will not be liable for any indirect, incidental, consequential, or punitive damages (e.g., loss of use, inconvenience, lost profits) unless such damages are caused by our gross negligence or willful misconduct. This limitation of liability applies to all claims, whether based on contract, tort, or any other legal theory.

8. Changes to These Terms

Rothns may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or shipping/refund policies. When we make changes, we will revise the “last updated” date at the top of this document and post the updated version on our website. Your continued use of our website and placement of orders after the changes take effect will constitute your acceptance of the updated terms. We encourage you to review these terms periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, your order, or our products, please contact our customer service team at:

We will respond to your inquiry within 1-3 business days and work to resolve any issues promptly.