Shipping Policy of Rothns

At Rothns, we are committed to getting your comfortable, washable, stylish, and sustainable shoes and bags (including flats, sneakers, Mary Janes, clogs, totes, handbags, and more) to you quickly and seamlessly. This Shipping Policy outlines our shipping timelines, delivery，costs, and other key details to keep you informed every step of the way. By placing an order with Rothns, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

Rothns offers global shipping—we deliver to almost every country and region worldwide. Whether you’re ordering from North America, Europe, Asia, Australia, or elsewhere, you can enjoy our shipping services. A small number of remote locations (e.g., certain islands, regions with limited logistics infrastructure) may have restricted delivery or longer timelines; if your location falls into this category, our team will notify you via email after you place your order to discuss next steps.

2. Shipping Costs

Rothns provides free shipping on all orders globally, with no minimum purchase requirement. There are no hidden fees, surcharges, or additional costs for shipping—this benefit is automatically applied to every order at checkout, regardless of the number of products you purchase or your delivery destination. You will only pay the listed product price (in USD, our 统一货币) plus any applicable taxes (where required by law).

3. Order Processing and Shipping Timelines

3.1 Order Processing

After you place an order and it is confirmed (via our “Order Confirmation Email”), we will process your order within 1-3 business days. Order processing includes verifying your payment, checking product availability, and preparing your items for shipment (e.g., packing your shoes or bags securely to prevent damage).

Note: Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas, New Year’s Day, Thanksgiving). If you place an order on a weekend or holiday, processing will begin on the next business day.

3.2 Shipping and Delivery Timelines

Once your order is processed and shipped, you will receive a “Shipping Confirmation Email” with a tracking number (where available) to monitor your package’s progress. The estimated delivery time for all orders (domestic and international) is 6-12 business days from the date of shipment.

  • Tracking Your Order: Use the tracking number provided in the Shipping Confirmation Email to check the status of your delivery via the shipping carrier’s website (e.g., DHL, FedEx, UPS, or local postal services). Tracking updates may take 1-2 business days to appear after shipment, so please allow time for the carrier to update their system.
  • Factors Affecting Delivery: While we strive to meet the estimated 6-12 day timeline, delivery may be delayed due to circumstances beyond our control, including:
  • Customs clearance delays (common for international orders—please note that you may be responsible for local customs duties or taxes, as outlined in Section 5).
  • Severe weather conditions (e.g., hurricanes, snowstorms) or natural disasters.
  • Carrier disruptions (e.g., strikes, logistical shortages).
  • Remote delivery locations.

If your order is delayed beyond 12 business days, please contact us at [email protected] with your order number and tracking details, and we will investigate with the shipping carrier.

4. Shipping Carriers

Rothns partners with trusted global and local shipping carriers to ensure reliable delivery. The carrier assigned to your order depends on your delivery destination, package size, and weight. Common carriers we work with include:

  • International carriers: DHL Express, FedEx International, UPS Worldwide.
  • Local carriers: National postal services (e.g., USPS in the U.S., Royal Mail in the UK, Australia Post) and regional logistics providers.

We reserve the right to choose the most efficient carrier for your order, but if you have a preferred carrier (and it services your location), please note this in the “Special Instructions” field during checkout—we will do our best to accommodate your request, subject to carrier availability and cost.

5. Customs, Duties, and Taxes

For international orders, your package may be subject to local customs duties, taxes, or fees imposed by the destination country. These charges are not included in your order total (or our free shipping benefit) and are the sole responsibility of the recipient (you).

  • Customs Clearance: The shipping carrier will contact you directly if customs clearance requires additional information (e.g., proof of purchase) or payment of duties/taxes. Failure to pay these charges may result in your package being returned to Rothns or confiscated by local customs, and we will not be liable for any associated losses (e.g., order cost, return shipping fees).
  • Estimating Duties/Taxes: To estimate potential customs charges, we recommend checking with your local customs office before placing your order—they can provide details on applicable rates for imported shoes, bags, and accessories.

6. Order Tracking and Delivery Confirmation

  • Tracking Updates: As mentioned in Section 3.2, you will receive a tracking number once your order ships. You can use this number to view real-time updates on your package’s location and estimated delivery date.
  • Delivery Confirmation: Most carriers require a signature upon delivery to ensure your package is received safely. If no one is available to sign for the package, the carrier may:
  • Leave the package at your doorstep (if permitted by local regulations).
  • Leave a delivery notice with instructions to pick up the package from a local carrier facility.
  • Attempt delivery again on the next business day.

If you miss a delivery and do not arrange for pickup within the carrier’s specified timeframe, your package may be returned to Rothns. If this happens, we will notify you via email, and you can choose to have the order reshipped (at no additional cost) or request a refund (subject to our Refund Policy).

7. Missing or Lost Orders

If you do not receive your order within 12 business days of shipment, or if the tracking information shows your package as “delivered” but you have not received it, please take the following steps:

  1. Check for Delivery Confirmation: Verify the delivery address on your Order Confirmation Email to ensure it is correct (e.g., no typos in the street name or apartment number).
  2. Contact the Shipping Carrier: Reach out to the carrier using the tracking number—they can provide details on the delivery location (e.g., left with a neighbor, at a building management office) or initiate a “lost package” investigation.
  3. Contact Rothns: If the carrier confirms the package is lost or cannot locate it, email us at [email protected] with your order number, tracking number, and details of your communication with the carrier. We will:
  • Issue a full refund (per our Refund Policy) or
  • Reship your order (free of charge), subject to product availability.

We cannot process claims for missing or lost orders until 12 business days after shipment (to account for potential delays) or 3 business days after the carrier marks the package as “delivered” (to allow time for carrier investigations).

8. Shipping Restrictions

While we ship to most locations, Rothns cannot deliver to the following:

  • P.O. boxes (unless the shipping carrier explicitly allows it—please check with us before placing an order to a P.O. box).
  • Military addresses (e.g., APO/FPO addresses) in some countries—contact us at [email protected] to confirm availability.
  • Countries or regions subject to international trade sanctions or export restrictions (e.g., as imposed by the U.S. government or United Nations).

If you attempt to place an order to a restricted location, we will cancel the order and issue a full refund within 5-10 business days.

9. Changes to This Shipping Policy

Rothns may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping timelines, or global logistics conditions. When we make changes, we will revise the “last updated” date at the top of this document and post the updated version on our website. Your continued use of our website and placement of orders after the changes take effect will constitute your acceptance of the updated policy. We encourage you to review this policy periodically, especially before placing international orders.

10. Contact Us

If you have any questions about shipping, tracking, customs, or delivery, please contact our customer service team at:

We will respond to your inquiry within 1-3 business days and work to resolve any shipping-related issues promptly.